Most of So Shapes products are shipped from the US - we have warehouses in the East and West Coasts.
Since we also ship to different countries, we've partnered with top manufacturers and distributors around the globe to ensure that only products of the highest quality standards are delivered to you in no time. For international orders, you may receive the item from any of these warehouses.
Different warehouses mean that sometimes your order may come in different packages at different times, but that’s about it.
Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.
If you need to change or cancel your order, please contact us Immediately. Once your order has been processed, we will be unable to make any changes.
On average, standard shipping time takes 5 to 20 business days from the date that your item is shipped out, not necessarily from the date that the order was placed. Depending on your location, delivery time will vary.
In very rare occasions, the delivery may take longer than the standard shipping time stated above. Most of the delays are caused by the customs, that, unfortunately, we can’t control. We seek your patience and understanding should this happen.
Separate shipments :
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.
Track your order :
If your order has been shipped using a trackable service, you can follow its journey to you. You'll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
Customs fees :
In most cases, customs fees do not apply but you may be charged for handling fees and taxes as your order passes through customs. Any charges on a parcel must be paid by the person receiving the parcel (this also applies to retail & wholesale customers).
Unfortunately, So Shapes™ has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary widely from country to country.